STCR Business Systems

Large Enough To Serve You... Small Enough To Care...


	STCR Business Systems, Inc. has been selling and supporting retail control systems since 1967. We have always sold and supported cash register systems to independent grocers. Our business evolved from mechanical to electronic to today's computerized cash register systems. Since 1980, STCR has connected computers to cash registers and enabled independent grocers to gather and analyze their sales information in one place in order to understand their business trends. In the early 1980s STCR sold computers from various manufacturers. There were many up-and-coming computer manufacturers. The problem was the stability of these companies. They were coming and going out of business. STCR believed IBM offered a stable organization and understood product development and support better than STCR's other vendors and/or manufacturers.

In 1986 IBM created a Business Partner program. IBM looked for companies that knew their industry and could represent IBM in the market place. IBM recruited STCR and STCR was one of the first businesses in the world to sign up.

STCR is now a Premier IBM Business Partner. Currently there are hundreds of business partners selling and supporting IBM retail store systems. Of these hundreds within the IBM Retail Store Systems division, STCR is one of only a select few in the world that carry the Premier designation.

IBM has three levels of partners: Member, Advanced and Premier. Status as an IBM Business Partner is determined annually. The criteria is based on 3rd party customer satisfaction surveys overseen by IBM. Certifications, organizational structure, internal quality assurance programs, continuing education of personnel, year to year growth and the percentage of customers under maintenance are some of the areas evaluated in the annual review process. The process to maintain this status requires a daily commitment.

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In 1989 IBM introduced a cash register system for the supermarket retailer. STCR trained and certified on this product.

In 1990 we sold our first IBM Supermarket Scanning System to a customer in Conyngham, PA. It was a success. This customer is still using the system today with many new features added over the years, all the while maintaining the core system. IBM's philosophy toward hardware and software development is to provide investment protection. IBM develops their systems to be backward and forward compatible so you can take advantage of new technology without replacing your system.

Our customer is the independent grocer. Independent grocers require a high level of service to support their systems. STCR knows and understands this. We recognize that independent grocers do not always have the resources and/or time to support their technology. STCR is in business to do just that.

STCR maintains a standard of providing the best retail control systems available in the market specifically for the independent grocer. This on-going goal means we continually train our personnel on the latest technology to keep our customers up-to-date so they can stay ahead of their competition.

When the customer experiences an issue with their system, they call STCR's 800 number. STCR's Support Center handles thousands of calls for system assistance per year. We handle the whole process to provide peace of mind. Our support team dials into the customer's system. If the issue is software related we fix it over the remote communications line. If the issue is hardware related we dispatch an IBM service technician on-site. STCR utilizes IBM on-site hardware repair maintenance. This provides our customers with 24x365 service and access to IBM's thousands of certified technicians throughout the United States. IBM responds and/or fixes the problem on-site and coordinates the resolution with STCR to ensure the process is completed.

Our customers are the most important component of our business. We have recognized that our customers do not just buy systems because of the system itself; they buy systems because of the company's reputation.

At STCR we take a pro-active approach. We believe in measuring our progress daily. Each day we call back customers who utilize our support center to ensure their issues are resolved. If the customer is dissatisfied for any reason, we immediately have the support center person and their manager call the customer and determine what needs to be done to resolve the problem. The results of these pro-active callbacks show that our satisfaction rate is 99.3%. No one in the business can make that claim, let alone provide the proof.

This pro-active approach enables STCR to keep our customers satisfied so they can focus on running their businesses and taking care of their own customers. This philosophy of taking care of our clients is deeply engrained in all of us at STCR. It has been a part of our culture since 1967. We know and appreciate what our customers mean to each of us everyday and understand they are the reason we do what we do.

For 24 hour assistance contact us at 1-800-776-6576