You’re never alone with STCR

24-Hour Support Desk

You can reach the STCR national call center at 1-800-776-6576 any time of the day or night. You can also log on to our support desk below.

At the STCR Customer Support Center, we're more than just troubleshooter; we also keep track of your business and act proactively to ensure you maintain and enhance your success. Our qualified team is made up of both technical and retail experts who undergo continuous training to remain at the forefront of their profession. In addition, members of our support team are equipped with the most advanced tools, including a sophisticated, customer information knowledge base to facilitate problem identification and resolution.

Our Support Desk operates 24 hours a day - 365 days a year. Your calls are answered quickly and, in most cases, we can solve your problems instantly. We will help determine the source of the problem by dialing into your site and, if required, dispatch a local IBM service representative, all by calling our toll-free line, it's that simple. STCR supports a complete turn-key solution.

On-Site Service

Our relationship with IBM provides us with the ability to dispatch an IBM local service technician to your location - worldwide. With our IBM relationship, on-site service is available 24 hours a day - 365 days a year. Our help desk staff has direct access to IBM's worldwide call center. We will dispatch a local technician, review the call with them when they arrive, and monitor it to completion. It's simple - one call to STCR.